Privacy Policy Overview
Your trust and information are important to us
Welcome to Our Privacy Policy
This policy explains how Jostervia collects, uses, and safeguards your information in compliance with Malaysian law and international privacy regulations.
By using our services, you agree that your personal information will be managed according to the terms in this policy. Please read everything carefully.
How We Collect Data
We collect information only when necessary for your orders or inquiries, using secure methods and with your consent wherever applicable.
Personal Information You Provide
- • Name, contact phone number, and email address collected at checkout.
- • Recipient details for your delivery, if different from your own.
- • Billing and payment details provided securely through our payment gateway.
- • Order preferences, special requests, and notes included for custom bouquets.
- • Any messages, queries, or feedback you send to our support team.
Automatically Collected Data
- • Device type, browser, and operational system used to access our site.
- • Cookies and analytics that track website navigation and basic usage stats.
- • IP address and general geolocation information for security and fraud prevention.
- • Information about visit duration, pages clicked, and referring links.
- • Technical details for order processing and ensuring smooth user experience.
How We Use Your Data
Your information is used to process floral orders, deliver customer support, personalize offerings, and comply with applicable regulations.
- • Order processing and management for timely delivery
- • Contacting you about updates and order status
- • Improving the user experience and services
- • Personalizing arrangements and recommendations
- • Internal analytics and data security monitoring
- • Responding to your feedback or questions
- • Complying with legal obligations in Malaysia
Our Promise: We maintain physical, electronic, and managerial safeguards to protect your privacy, aligning with both Malaysian and international requirements.
Information Sharing Details
Your data is shared only with trusted partners who support delivery, payment processing, or legal compliance—never for marketing by third parties.
Third-Party Service Providers
We work closely with delivery teams and payment processors to ensure your orders are handled securely and with professionalism.
Legal and Regulatory Requirements
Your data may be disclosed if required by law or authorities for security and regulatory reasons.
Statistical and Anonymous Data
Aggregated, non-personal statistics may be used to improve our site and service.
Your Privacy Rights
You can review, update, delete, or restrict the use of your personal information by contacting us directly at our support channels.
- • Request and view your personal data on file
- • Correct inaccuracies in your stored data
- • Request deletion of your personal information
- • Obtain a copy of your data in common formats
- • Object to non-essential data processing at Jostervia
- • Limit processing to essential activities only
For privacy inquiries or to exercise any rights, reach out by email or contact form on our website.
Data Security Practices
We adhere to strict industry standards, including encryption and secure infrastructure, to keep your details safe and confidential.
Technical Safeguards
- • SSL encryption of all data in transmission
- • Secure cloud storage with access controls
- • Firewall and anti-malware protections
- • Regular security audits and vulnerability checks
Organizational Precautions
- • Employee privacy training programs
- • Access to data limited by job function
- • Internal compliance monitoring procedures
- • Background checks for sensitive positions
Data Retention Timeline
We retain information only as needed to fulfill orders, comply with laws, or resolve disputes, then securely delete unnecessary data.
- • Customer records for account management stored safely
- • No learning programs—applies to site insights only
- • Order and support interactions archived for reference
- • Payment information handled by secure processors
- • Usage stats analyzed only to improve services
Data not needed for ongoing service is deleted securely.
International Data Transfers
Cross-border transfers may occur for payment or delivery, always in compliance with Malaysian law and global standards.
- • Execution via secure international platforms
- • Protection by contractual data privacy clauses
- • Transfers limited to service requirements only
- • Continuous monitoring for regulatory updates
Cookies and Tracking
We use cookies to enhance site navigation, enable core functions, and analyze how visitors use our website for improvement.
Types of Cookies Used
- • Required for secure login, ordering, and site preferences
- • Measure navigation patterns and site speed
- • Remember display options and custom selections
- • Support advanced features like add-on suggestions
Adjust cookie preferences at any time in your browser settings.
Updates to Our Policy
We periodically review this policy to meet evolving privacy standards. Significant updates will be reflected here promptly.
- • Advance email notification if core practices change
- • Visible updates posted on our website
- • Highlight of new privacy features or controls
- • Direct inquiries always welcomed via support
Review this page regularly for current privacy terms.
Contact for Privacy Matters
Have privacy questions or requests? Contact our support team for guidance or rights requests.
Jostervia
Standard Chartered Building, No. 2 Beach Street, George Town, Penang 10200 Malaysia
Phone: +60 4-374 2960
Email: content@jostervia.sbs
Updated on January 27, 2026
Policy applies from January 27, 2026